These Terms and Conditions set out the basis on which Cleaners Highbury provides cleaning services to clients. By making a booking, you agree to be bound by these Terms and Conditions. You should read them carefully before placing any booking for services.
In these Terms and Conditions, the following expressions have the meanings given:
Client means any individual, business or organisation booking or receiving cleaning services from Cleaners Highbury.
Services means any cleaning or related services provided by Cleaners Highbury, whether one-off, end of tenancy, regular domestic, commercial, deep cleaning or other agreed services.
Cleaner means any person or team assigned by Cleaners Highbury to carry out the Services.
Premises means the property or location where the Services are to be carried out.
Agreement means the contract between Cleaners Highbury and the Client for the supply of Services incorporating these Terms and Conditions and any written confirmation.
Cleaners Highbury provides a range of residential and commercial cleaning services within its operating area. The exact scope of work for each booking will be confirmed at the time of booking and in the booking confirmation.
Standard cleaning tasks may include dusting, vacuuming, mopping, cleaning kitchens and bathrooms, and other general cleaning duties. Certain tasks such as external window cleaning, specialist stain removal, high-risk work at height, or hazardous cleaning may be excluded or subject to separate agreement.
The Client is responsible for explaining any specific requirements at the time of booking. Any additional services requested on the day may be provided at the discretion of Cleaners Highbury and may incur additional charges.
Bookings may be made through the online booking system or by other methods made available by Cleaners Highbury from time to time. All bookings are subject to availability and acceptance by Cleaners Highbury.
The Client must provide accurate information about the Premises, including property type, size, number of rooms, current condition, and any access restrictions. If the information provided is incomplete or inaccurate, Cleaners Highbury reserves the right to adjust the quoted price, amend the duration of the service, or cancel the booking.
A booking will only be confirmed once Cleaners Highbury has issued a booking confirmation. This may be sent electronically and will include the date, approximate arrival time window, type of service, and price or pricing basis. The Agreement between the Client and Cleaners Highbury is formed upon issue of this confirmation.
Cleaners Highbury may refuse any booking request at its discretion. In particular, if the Premises are outside the usual service area or present health and safety concerns, the booking may not be accepted.
The Client must ensure that the Premises are accessible at the agreed time and that any keys, entry codes, or access arrangements are provided in good time. If access is not available when the Cleaner arrives, waiting time or a failed visit fee may be charged.
The Client must provide a safe working environment, including adequate lighting, running water, and electricity. Any hazards, such as loose flooring or exposed wiring, must be disclosed in advance.
The Client is responsible for securing valuable, fragile, or irreplaceable items. Cleaners Highbury recommends that such items are put away prior to the visit. The Client must notify Cleaners Highbury of any items or surfaces that require special care or cleaning products.
For regular cleaning arrangements, the Client must keep payment details up to date and inform Cleaners Highbury of any changes to contact details or property access arrangements.
Prices are based on the type of service, the size and condition of the Premises, and the estimated duration of the visit. Cleaners Highbury may provide fixed prices for certain standard services or hourly rates for others.
All prices will be communicated to the Client before the booking is confirmed. Any additional services requested after confirmation may result in additional charges, which will be explained to the Client as soon as reasonably practicable.
Payment is due in accordance with the payment terms communicated at the time of booking. Payment may be required in full in advance for one-off and end of tenancy cleans, or may be taken on the day of service for regular cleaning arrangements. Cleaners Highbury may request card details or other payment details to secure a booking.
Where payment is not received by the due date, Cleaners Highbury reserves the right to suspend services, cancel bookings, and charge interest or late payment fees in line with applicable law. The Client remains liable for all fees incurred for services already provided.
Any promotional offers or discounts are offered at the discretion of Cleaners Highbury, may be subject to additional terms, and may be withdrawn or amended at any time.
The Client may cancel or reschedule a booking by giving notice to Cleaners Highbury. For standard bookings, a minimum notice period will apply, generally 24 hours or as otherwise advised at the time of booking.
If the Client cancels or reschedules with less than the required notice, Cleaners Highbury may charge a late cancellation fee, up to the full value of the scheduled service. This fee reflects the costs and lost opportunity of short-notice changes.
Where a Cleaner arrives at the Premises and is unable to gain access, or the service cannot be carried out for reasons within the Client’s control, this may be treated as a late cancellation and a fee may be charged.
Cleaners Highbury may cancel or reschedule a booking where necessary due to circumstances beyond its reasonable control, such as staff illness, transport disruption, severe weather, or safety concerns at the Premises. In such cases, Cleaners Highbury will aim to provide as much notice as practicable and to offer an alternative appointment. No compensation is payable for such cancellations, but any prepayments for services not provided will be credited or refunded.
Cleaners Highbury aims to provide services with reasonable skill and care. If the Client is dissatisfied with any aspect of the service, they should raise the issue as soon as possible, ideally within 24 hours of the service being carried out.
Cleaners Highbury may request photographs or a description of the issue and may offer to return to the Premises to inspect and, where appropriate, to re-clean the affected areas. Any re-clean or other remedy is at the discretion of Cleaners Highbury and will be offered where the complaint is reasonable and relates directly to the services provided.
Complaints raised after a longer period may be more difficult to verify and may not be eligible for a re-clean. Cleaners Highbury will, however, review all complaints by reference to these Terms and Conditions and applicable law.
Where the Client chooses to provide keys or access codes, they must be supplied in a secure and clear manner. Cleaners Highbury will take reasonable care in handling keys and will store them securely when not in use.
Cleaners Highbury accepts no responsibility for loss arising from keys or codes that were already compromised, copied, or shared by others before being provided. The Client must inform Cleaners Highbury immediately if any key or code provided to Cleaners Highbury should no longer be used.
At the end of a service arrangement, Cleaners Highbury will return any physical keys to the Client, or dispose of them securely if expressly authorised to do so by the Client.
Cleaners Highbury will use reasonable skill and care in providing the Services. However, the overall liability of Cleaners Highbury to the Client for any loss or damage arising out of or in connection with the Services, whether in contract, tort or otherwise, shall be limited to the amount paid by the Client for the specific service during which the incident occurred, unless otherwise required by law.
Cleaners Highbury is not liable for normal wear and tear, pre-existing damage, the inherent condition of items, or the use of products in accordance with manufacturer instructions. Delicate or high-value items, including but not limited to antiques, artwork, cash, jewellery, and sentimental items, are cleaned only at the Client’s risk. The Client should inform Cleaners Highbury of any such items and may request that they are not cleaned.
Cleaners Highbury is not responsible for indirect or consequential losses, loss of profit, loss of business, or loss of opportunity. Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited or excluded by law.
The Client must report any alleged loss or damage as soon as reasonably possible and, in any event, within a reasonable time after becoming aware of it. Cleaners Highbury may request evidence and may investigate the circumstances before deciding on any remedy.
Cleaners Highbury takes health and safety seriously and expects Clients to do the same. Cleaners will not be required to move heavy furniture or appliances, work at unprotected heights, or carry out tasks that may pose a risk to their safety or wellbeing.
The Client must not request any illegal or unsafe activity and must treat Cleaners with respect. Cleaners Highbury reserves the right to withdraw services or terminate the Agreement immediately if a Cleaner is subjected to abusive, discriminatory, threatening, or inappropriate behaviour.
Where pets are present, the Client must ensure they are controlled so as not to interfere with the service or pose any risk. The Client must also inform Cleaners Highbury of any allergies, sensitivities, or other conditions that may be relevant to the choice of cleaning products or methods.
Cleaners Highbury complies with applicable waste management and environmental regulations. Household and light commercial waste generated during cleaning will generally be placed in the Client’s own bins, using the appropriate refuse, recycling, and food waste containers where provided.
Cleaners Highbury does not normally remove large volumes of waste from the Premises, including bulky items, construction waste, or hazardous materials. If removal of such waste is required, this must be arranged in advance and may require specialist arrangements or a separate waste carrier.
The Client is responsible for ensuring that any waste left at the Premises is stored and disposed of in accordance with local regulations, particularly where there are rules about recycling, separation of materials, and collection days. Cleaners Highbury may decline to handle or move waste that is hazardous, improperly stored, or which may present health and safety risks.
Where possible, Cleaners Highbury aims to use cleaning products and methods that are considerate of the environment, without compromising the quality of service. The Client may request specific products to be used, subject to suitability and availability.
Cleaners Highbury maintains appropriate insurance cover in relation to its cleaning activities, in line with industry practice. Details of insurance can be provided upon request. Insurance cover may be subject to exclusions, conditions, and limits, and any claim will be considered in accordance with the relevant policy terms.
The Client is encouraged to maintain their own household or business insurance that covers their property and contents. The existence of insurance does not extend or increase the liability of Cleaners Highbury beyond that set out in these Terms and Conditions or required by law.
Cleaners Highbury collects and processes personal information for the purposes of managing bookings, providing services, processing payments, and communicating with Clients. Personal data will be handled in accordance with applicable data protection laws.
The Client’s information will not be sold to third parties. It may be shared with trusted partners only where necessary to deliver the Services or where required by law. The Client has certain rights in relation to their personal data, including rights of access and correction, as provided by law.
Cleaners Highbury may amend the Services offered, pricing, and these Terms and Conditions from time to time. Any changes to pricing or services will generally apply to new bookings and to future visits under ongoing arrangements, with reasonable notice where practicable.
The version of the Terms and Conditions in force at the time of each booking will apply to that booking, unless a later version is expressly agreed by both parties.
For ongoing or regular service arrangements, either party may terminate the Agreement by giving notice in accordance with any minimum term or notice period agreed at the outset. If no minimum term has been agreed, a reasonable notice period will apply.
Cleaners Highbury reserves the right to terminate the Agreement immediately where the Client fails to make payments when due, provides misleading information, creates unsafe conditions, or behaves in a way that is abusive or otherwise unacceptable.
On termination, any outstanding fees for services already provided will become immediately due and payable. Any advance payments for services not yet delivered may be refunded or credited in accordance with these Terms and Conditions.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and interpreted in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction over any disputes arising under or in connection with these Terms and Conditions or the Services provided by Cleaners Highbury.
If any provision of these Terms and Conditions is held to be invalid, illegal or unenforceable, the remaining provisions shall continue in full force and effect. Any failure or delay by Cleaners Highbury in exercising any right or remedy shall not constitute a waiver of that or any other right or remedy.
The Agreement is between Cleaners Highbury and the Client and is not intended to confer rights on any other person. The Client may not assign or transfer their rights or obligations under the Agreement without the prior written consent of Cleaners Highbury.
These Terms and Conditions, together with the booking confirmation and any specific written variations agreed with the Client, constitute the entire agreement between the parties in relation to the Services.
Hire our cleaners Highbury today and make your life easier. We deliver professional and efficient work anytime you need.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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